Our Shipping & Returns
Shipping Policy
At Big Fish Fishing, we are committed to providing the best shipping experience for our customers. We offer reliable shipping methods, secure packaging, and transparent costs. Our goal is to build trust and ensure customer loyalty.
We strive to make our shipping policy as straightforward as possible.
All orders placed before 12pm Monday - Thursday will be shipped the same day. Orders are usually shipped using a 48 hour tracked courier service, unless otherwise stated at checkout.
Once your order is collected from our warehouse, you will be emailed a confirmation along with the tracking info.
Return & Exchange Policy
Our return policy is designed to give our customers peace of mind. If for any reason they’ve changed their mind about their purchase or are dissatisfied with a product, we make the process simple and straightforward.
If you have changed your mind about your purchase, you have 14 days to return the products to us in its original packaging and in a resalable condition.
If in the unlikely event your order arrives damaged, please inform us via email with accompanying photographs ASAP.